CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
send us an email at info@virgileco.com
Opening Hours:
Mon-Thu: 10:00am - 7:00pm
Friday: 9:00am - 9:00pm
Saturday: 9:00am - 5:00pm
Sunday: Closed
OUR POLICIES
Customization & Errors
Once the contract is signed and garment production has begun, changes may not be possible. If you would like to request a change, please email Virgile & Co. immediately. Additional charges may apply depending on the nature of the request.
Any errors related to size, length, color, layout, or fabric that are identified after production has started may require additional payment to correct.
Refunds & Cancellations
Because each garment is custom-made, Virgile & Co. cannot accept returns.
If you wish to cancel your order before production begins, you must email us within 24 hours of purchase to discuss refund options.
If cancellation occurs after production has started (verbal or written), Virgile & Co. reserves the right to stop production and repurpose the garment, fabrics, or materials for company use.
Delivery
Virgile & Co. is not responsible for delivery issues including, but not limited to, garment stains during transit, delayed deliveries, or lost packages.
If any delivery concerns arise, please contact us immediately so we can assist in resolving the matter.
Production Timeframe
Production times vary based on garment complexity, material availability, and the number of items in your order.
Please note that production may be delayed if materials take longer than expected to arrive. Any delays will be communicated to you as soon as possible.
For additional questions, please click the Contact tab to email us. Thank you!